First Option

services

Bespoke Software Services
Software - any way you want it. Sometimes you just need to create your own system, for speed, cost or special requirements. That’s where we come in.>>

IT Security Helpdesk
Need a helpdesk for IT security products? Need it 24x365? Need it branded in your name? Only want to pay for what you use? That’s where we come in.>>

Professional Services
Looking for impartial IT advice? Need to design a solution or review a project? Need some extra resources? That’s where we come in.>>

Your Branded Service Desk
Do your end-users or sales channel partners need help to access or use your systems? Need it on a flexible usage and flexible payment basis? Need extended hours or full 24x7? That’s where we come in.>>

IssueCentre
Looking to manage project issues, helpdesk tickets, customer issues? Need an easy to use flexible browser-based system? Need a choice of hosted or self-managed? That’s where we come in.>>

Managed Services
Need to manage your key IT systems? Not your core business and don’t want to hire internal resource? Looking to have it managed for you? That’s where we come in.>>

20 years old. Confident, experienced, youthful, wise.

Most statistics show about 90% businesses fail in the first 5 years. For First Option, every 5 years since our birth has seen progressive positive change.

In the IT industry, there is a curious fascination and even aspiration to be a shooting star. Why on earth would you want that? Because shooting stars are mostly just insubstantial dazzle and then they fizzle out quickly, leaving people dissatisfied and empty-handed.

Born in 1989 and developing progressively ever since, First Option is not a shooting star. Our ethics and approach are different. We value sustainable relationships, good technology, sound technical architectures, and doing the right thing commercially and technically.

Some Background

Our people

We are genuine believers in the principle that “people do business with people”. So here are some of key players. We look forward to meeting yours.

Our projects

Our past projects are not always a good guide as to what we can do for you. Partially because they are very client specific. Partially because they’re only a spring-board to go forwards from, not a straight-jacket to limit what we can do or what we want to do. Or what YOU want us to do for you. But here’s a summary in case it helps you understand us better.